Everyday we do our best to guarantee our customers:
I highly recommend this site to everyone! The staff was able to guide me in the purchase in an excellent way. The product arrived at its destination perfectly packaged and very quickly. Also excellent value for money. Keep up the good work!
Aug 20, 2021ordered on 24 hr delivery 30 December. They tell me shipment is in UK but DHL tracking shows them in Italy. Thinking I've been scammed
Jan 07, 2021Good day, thank you for leaving us feedback
Feedback is very important to us as this helps us improve the customers shopping experience.
Our company is based in Italy indeed and the address of our headquarters is indicated in the "Contact us" section. In no instance is our intention to hide this fact to our customers.
The tracking has been provided and unfortunately some packages are being returned to us due to the Brexit which is unfortunately beyond our control. We have advised about this issue and sincerely apologise for the inconvenience caused and we hope you will reconsider our company in the future.
Kind regards
Team RunkD
Delivery Hoka one one Bondi 6 in 2 days. Great company and service. Thank you
Jul 04, 2020I'm very happy that Runkd offers a good selection of Topo shoes. My shoes arrived in excellent condition. Runkd offers several shipping options. Next time I choose an international operator like DHL or FedEx because my shipment was handled by Poste Italiane which was very slow (3 weeks) and didn't send a tracking code. However, I used the contact form on the Runkd site and they replied to my query within a day and provided the tracking code.
Jun 04, 2020I recently received my order and was extremely disappointed to discover, on opening the box, that both of the trainers were for the same foot and both were of different sizes! I sent a message two weeks ago about this and still haven’t received a reply. I have just submitted another message today... Clearly whoever was supposed to be undertaking quality control was having a very bad day. Now the problem is mine.
May 29, 2020Dear Client,
thank you for getting in touch and terribly sorry to see that you have received the wrong shoe combination.
By further looking on our system, we are unable to find any email request in regarding this matter.
Our team will now get in contact with you in order to resolve the issue as promptly as possible.
Best regards
Runkd Team
Although slower than you'd expect in normal times the Runkd team helped solve an issue of mine to complete satisfaction despite being in lockdown! Many Thanks
May 18, 2020I actually feel really annoyed that I was deceived in to purchasing from your site. A website with a .co.uk website I had assumed was an English firm and that my item would be received quickly. Not that my item would be coming from Italy. Totally unfair and deceiving especially if I need to return the item ..... as the costs will be far higher.
May 15, 2020Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers shopping experience.
We are indeed an Italian based company and do not hide this at all.
Our legal information is found on our Imprint page in the footer.
The different domains differentiate the different languages we offer.
Best Regards
